FAQ

No, according to Directive 2005/29/EC, “consumer” means “a person who, in the commercial practices covered by the Directive, is acting for purposes outside his or her trade, business, craft or ...

Directive 2005/29/EC (as amended by Directive 2024/825/EU) is a lex generalis and serves as a “safety net” to protect consumers from any misleading commercial practices. It also applies in principle ...

Here’s an example: the packaging of an ice cream product features the brief claim “-26% CO2eq emissions” without any further details. This claim could be misleading because it does not ...

Yes, claims regarding the content of recycled material must always be specified and qualified by indicating the item to which the claim refers—e.g., product, component, packaging, or packaging component—and the ...

Claims that leverage certifications of excellence (only in this case, generic claims such as green/ecological/low environmental impact can be used…): The bath products we provide to our customers are environmentally ...

Here are a few examples: A retail store displays the following claim on its wall: Garments made entirely from organic cotton.It is important to ensure that it is clearly understandable ...

No, Directive 2024/825/EU amending Directive 2005/29/EC applies to business-to-consumer commercial practices (B2C practices). However, it is safe to assume that in the case of business-to-business disputes, the general principles and ...

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