FAQ

Directive 2005/29/EC (as amended by Directive 2024/825/EU) is a lex generalis and serves as a “safety net” to protect consumers from any misleading commercial practices. It applies, in principle, to ...

The application of Directive 2024/825/EU, which amends Directive 2005/29/EC, applies to all commercial practices that take place in the European market and therefore involve European consumers. The Directive aims to ...

The provisions and prohibitions apply to any business-to-consumer (B2C) business practice through any medium (product claims, web, advertising, etc.). ...

No. Carbon neutrality certifications based—even partially—on offsetting no longer comply with the regulations under the new prohibition 4 quater of Annex I. ...

No. The use of the “green” attribute for the product as a whole, when it should refer to a specific aspect, is in any case forbidden and must be considered ...

They may be used only if there is evidence of “recognized excellence in environmental performance” in this area. ...

No The provisions of the Directive apply to all types of claims and sustainability labels concerning both environmental and social characteristics. ...

The Authority acts on its own initiative, or following a complaint. This can happen before, during and after a commercial transaction has taken place. Traders have the burden of proof ...

Each Member State is expected to designate one or more competent authorities responsible for enforcement, including inspections, penalties and judicial proceedings. Member States then have the possibility to define these ...

The provisions of Directive (EU) 2024/825, fully transposed into Italian law by Legislative Decree No. 30 of February 20, 2026 —which amended the Consumer Code—became binding on businesses as of ...